Contact us
If you have any questions about our mascots, inflatables, delivery or your order, feel free to contact us using the form below. Our team will be happy to assist you.
You can also use this form to request a custom mascot. Please describe your idea and include details such as references, size, materials or logos so we can better understand your request.
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Got questions?
Find quick answers to the most common questions about our inflatable mascots, equipment, batteries and delivery. If you need more details, you can always explore our guides or contact our team.
How to inflate the system?
We have prepared a detailed guide explaining how to set up and use your inflatable mascot step by step. You can read the full instructions in our article.
What is included in the kit?
Each inflatable mascot comes with everything you need to start using it: suit, motor, vest, 2 clamps, corrugated pipe, connector, mat, shoe covers and transporting bag.
What battery do I need to inflate the mascot?
Please note: batteries are not included. After your purchase, we will send a list of compatible batteries. Once you choose one, please share a photo or the exact dimensions, and we will create custom pockets on your vest for a perfect fit.
Motor power: 12V (requires 2 × 6V batteries or 1 × 12V battery)
Compatible battery capacities: 7Ah, 10Ah, 12Ah, 20–24Ah
Estimated runtime:
- 7Ah — ~25 minutes of continuous use;
- 10–12Ah — ~45–60 minutes;
20–24Ah — over 120 minutes.
Do you provide a warranty for your products?
We provide a 2-year warranty for both the costume and the inflation motor.
What are delivery prices and terms?
We offer free worldwide standard shipping.
- Standard delivery: 8–12 days (depending on destination country);
Express delivery: 3–6 days — $200.
Didn’t find the answer to your question?
You can contact us through our Contact page, and our team will be happy to assist you.
